Faq
Frequently Asked Questions.
Yes, every INSECTARIUM piece is handcrafted in Italy by skilled artisans. Each jewel is created through traditional techniques, making every item unique.
Our jewelry is made using brass microcasting and finished with gold or silver plating, hand-enamel details, or oxidized treatments that enhance texture and depth.
Each piece is handmade, so slight variations may occur. These differences are part of the artisanal process and add to the uniqueness of your jewel.
Delivery times are usually 24–48 hours within Europe and 72–96 hours for destinations outside the European Union.
Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination.
For orders outside the European Union, customs duties and local taxes are not included and remain the responsibility of the customer.
Yes, you can request a return within 14 days from delivery, provided the item is unused, intact, and in its original packaging.
Simply contact our customer service with your order details. You will receive instructions to proceed with the return or exchange.
Refunds are processed after the returned item has been received and inspected. The amount will be credited using the original payment method.
Absolutely. INSECTARIUM jewels are designed to carry meaning and symbolism, making them perfect for unique and memorable gifts.
You can visit our dedicated INSECTARIUM boutique in Pienza, where the entire collection is displayed in a unique and immersive setting.
Of course. Our team is available to guide you and help you find the jewel that best reflects your style and the meaning you want to express.